Privacy and service terms
Read the applicable service scope and cancellation terms before agreeing to a booking or payment.
Privacy
The service uses the contact and travel details you provide to handle your request. Access to booking records is restricted to authorized staff. Do not upload passports or tickets: the booking flow requests passenger names rather than document copies. Contact us to ask about your data or request correction.
Scope and payment
An enquiry is not a confirmed service. The team must confirm availability, inclusions, total price and applicable cancellation terms before payment. Keep that written confirmation. Assistance does not waive immigration, customs, security or airline requirements.
Cancellation and refunds
Cancellation outside of 7 days of purchased service will result in a 20% cancellation fee. Cancellation within 7 days of purchased service will result in a 50% cancellation fee. Failure to board or attend, change of date or cancellation within 48 hours of purchased service will result in full amount charge. A refund will normally be made to the same account and using the same method used for the original payment.
Content reviewed: 2026-09-16